Delivery options
FREE In-Store Collection
Shop online from the comfort of your home for collection from 12pm the following day, Monday – Saturday only (12pm-4pm). Orders made on Saturdays will be available from the Monday for collection. Items are held for 7 days.
UK Signed Service £4.10 within the UK only
Signed for to ensure safe delivery.
Items from our Craft Gallery within the UK only
Large items or prints from our Craft gallery can be collected for free in-store or delivery details/costs will be displayed when the item is in the basket.
Delivery Times
We aim to dispatch orders within 48 hours on a 3-5-day delivery service when ordered before 1 pm, but we always advise our customers to allow 7 working days for delivery from dispatch. Please note when ordering on or before a bank holiday there may be a slight delay with delivery.
Please note due to the ongoing COVID-19 pandemic there could be delays in deliveries timings due to reasons beyond our control. For example, local lockdowns.
Items from our Craft Gallery including large items, ceramics and prints please allow up to 14 days for delivery.
Part Deliveries
If you have ordered more than one item, from time to time we may have to deliver your order in separate shipments. Regardless of the number of deliveries you receive, you’ll only be charged the amount that was originally quoted to you at the time you placed your order. All delivery charges will be charged to you on the first order/delivery, any dispatch of a parcel thereafter to complete your order will be free of charge.
Contact us
If you would like further information regarding the products or delivery options, please email the Burton team at info@theburton.org. Please note our opening hours are seven days a week between 10 am-4 pm (Sunday 11 am-5 pm).
Refunds & Exchanges
If you aren’t completely happy with your order you can return it to us in its original condition within 28 days for an exchange or full refund, excluding original postage costs. If the item had been damaged or the packaging is not in perfect condition you may not be eligible for a full refund.
Due to hygiene reasons, earrings are non-returnable unless faulty.
Please email us at shop@theburton.org for a returns form or download here. Once filled in, post it back to us with your item to our store at:
Burton at Bideford, Kingsley Road, Bideford, North Devon EX39 2QQ
You are responsible for covering the return postage costs. We recommend that you add insurance as we are not responsible for any damages that may occur during transit to us.
Faulty Items
If you believe your item is faulty please contact us immediately on 01237 471455 or email shop@theburton.org and we can advise you on the next steps to take. Please do not attempt to fix the item as this may affect your entitlement for a refund or exchange. If the item is agreed to be faulty all further costs arrangements and costs will be covered by us.
Once the faulty item has been received, we will contact you to discuss whether a refund or replacement will be issued.
Exceptions
Please note items excluded from this policy are items that are made to your specifications or clearly personalised; perishable or edible items such as flowers or chocolate; and items which have been sealed where the seal is broken. These items are non-refundable and cannot be exchanged unless they are faulty or damaged.
Payment
Payment is taken from your card once your order is placed and you have received your email confirmation.
Any refunds granted will be credited to the Debit or Credit Card used at the time of order processing. Once we receive the item(s), we will issue a refund or replacement(s), whichever is requested and depending upon availability.
Refunds will be issued within 14 days of receipt of the returned goods. A refund will be issued for postage paid only when the item is found to be defective or incorrectly supplied from the original order. If you fail to return goods at your expense, the Burton at Bideford shop reserves the right to charge the direct costs for their recovery and may offset that amount against any refund due.
Contact us
If you have any queries regarding a refund or exchange, please email the Burton team at info@theburton.org. Please note our opening hours are seven days a week between 10 am-4 pm (Sunday 11 am-5 pm).
